Return Policy

1. Returns Accepted

We accept returns for both defective and non-defective products. Whether you received a damaged item or simply changed your mind, we're here to help.

2. Exchanges

We do not accept exchanges. If you need a different size, color, or product, please initiate a return and place a new order for the item you want.

3. Product Condition Requirements

To be eligible for a return, products must be in new condition:

• Unopened in original packaging, OR
• Never been used or worn
• All original tags attached
• Original packaging and accessories included

4. Return Window

We offer a lifetime return window. There is no time limit on when you can return your product, as long as it meets our product condition requirements.

5. Return Method & Shipping

All returns are processed by mail.

• Return Label: A prepaid return label is included with every order package - 100% Free
• Restocking Fee: No restocking fee - we don't charge any additional costs for returns
• Use the included return label to ship your package back to us

6. Return Process

1. Contact Us: Reach out via phone or email to initiate your return
2. Pack Your Item: Place the product in its original packaging with all tags attached
3. Use Return Label: Attach the prepaid return label included in your package
4. Ship It: Drop off the package at your nearest courier location or schedule a pickup
5. Receive Refund: Once we receive and verify your return, refund will be processed within 3 days

7. Refund Policy

• Processing Time: Refunds are processed within 3 days after we receive and verify the returned item
• Refund Method: bKash, Nagad, or bank transfer (as per your preference)
• Full Refund: You will receive a full refund of the product price

8. Non-Returnable Items

Returns cannot be accepted in the following situations:

• Product has been worn, washed, or altered
• Tags or packaging removed or damaged
• Signs of use or customer-caused damage
• Missing original accessories or packaging

9. Contact Us for Returns

For any return requests or questions, please reach out to us:

• Phone: 01991026173
• Email: support@sleekfusionbd.shop